Terms of service

By accessing or using the SUSTEAN website (sustean.com) and purchasing products from SUSTEAN, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you must not use the Site or purchase any products.

1. General Terms

  • These Terms of Service ("Terms") govern the use of the SUSTEAN website, including all content, products, and services available through the Site.

  • SUSTEAN reserves the right to update or modify these Terms at any time without prior notice. You are encouraged to review these Terms periodically to stay informed of any changes.

2. Account Registration

  • To access certain features or services on the Site, you may need to create an account. You must provide accurate, complete, and current information during the registration process.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Product Orders and Payment

  • All orders placed through the Site are subject to acceptance by SUSTEAN. SUSTEAN reserves the right to refuse or cancel any order at its discretion.

  • Prices for products on the Site are subject to change without notice. All payments must be made in full before an order is processed, and payment processing is done through secure, third-party platforms.

4. Shipping and Delivery

  • Free shipping is available for all orders within United Kingdom, and international shipping terms will be provided based on the shipping destination.

  • SUSTEAN is not responsible for delays in delivery due to circumstances beyond our control, including issues with the carrier or customs.

5. Returns and Refunds

  • SUSTEAN offers a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receipt for return instructions.

  • Products must be returned in their original condition and packaging. Refunds will be processed once the returned item is received and inspected.

6. Intellectual Property

  • All content on the Site, including but not limited to text, images, logos, designs, and trademarks, is the intellectual property of SUSTEAN and is protected by copyright and trademark laws.

  • You are granted a limited, non-exclusive, non-transferable license to use the Site for personal, non-commercial purposes.

7. Privacy and Data Protection

  • Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you agree to the practices outlined in the Privacy Policy.

8. Limitations of Liability

  • SUSTEAN will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products, including but not limited to loss of data, loss of profits, or damage to property.

  • Our total liability for any claims related to these Terms shall not exceed the amount you paid for the product or service that gave rise to the claim.

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of United Kingdom. Any disputes that arise under these Terms will be resolved in the courts of United Kingdom.

  • In the event of a dispute, both parties agree to attempt to resolve the matter through informal negotiation before pursuing legal action.

10. Termination

  • SUSTEAN reserves the right to suspend or terminate your access to the Site at any time, without notice, for violations of these Terms or other behaviors that disrupt the functioning of the Site.