Shipping policy

🌍 Domestic Shipping (United Kingdom)

• We offer fast and reliable shipping across United Kingdom.

• Orders are typically processed within 1-2 business days.

• Delivery times usually range from 3-7 business days depending on your location.

• You will receive a tracking number once your order has shipped, so you can follow your package every step of the way.

📦 Order Processing

• Orders placed before 12 PM will typically be shipped the same business day. Orders placed after this time will be shipped the following business day.

• During busy periods or sales events, shipping may take an additional 1-2 business days.

🚚 Shipping Costs

• Enjoy free shipping on all orders within United Kingdom!

• You’ll receive a tracking number once your order ships, so you can track it every step of the way.

🔄 Lost or Damaged Shipments

• SUSTEAN is not responsible for lost or stolen packages, but we will work with you to help resolve any issues.

• If your order arrives damaged, please contact us immediately with your order number and photos of the damage for assistance in processing a claim.