Privacy policy

SUSTEAN fully operates the SUSTEAN store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the "Services"). SUSTEAN is powered by Shopify, which enables delivery of these Services.

Privacy Policy Overview

This Privacy Policy explains how SUSTEAN collects, uses, and discloses personal information when customers visit, use, or transact via the Services, or communicate with SUSTEAN. In case of conflict between Terms of Service and this Policy, this document controls personal information handling. Using the Services acknowledges acceptance of these practices.

Personal Information Collected

SUSTEAN collects categories like contact details (name, addresses, phone, email), financial info (payment details), account data (username, password), transaction history, communications, device info (IP, browser), and usage patterns, plus inferences drawn from them. This occurs based on interaction level, location, and applicable laws. Anonymous or de-identified data is excluded.

Information Sources

Data comes directly from customers (account creation, communications), automatically via Services (cookies, device tracking), service providers processing on behalf, and partners/third parties.

How Information Is Used

SUSTEAN uses data to provide/tailor Services (orders, payments, recommendations), marketing (emails, ads), security/fraud prevention, communications, and legal compliance. Account security remains customer responsibility.

Disclosure Practices

Information may share with Shopify/vendors (payments, shipping), marketing partners, affiliates, or for legal/business needs like mergers. Shopify handles some processing; review their policy at shopify.com/legal/privacy.

Shopify Relationship

Services hosted by Shopify, which processes access/use data and shares with third parties for improvements. Enhanced features use interaction data across merchants; exercise rights via Shopify's portal.

Third-Party Links

Links to external sites require reviewing their policies; SUSTEAN bears no responsibility for them.

Children's Data

Services not for children; contact SUSTEAN to delete any under-age data collected unknowingly.

Security and Retention

No perfect security exists; retention based on account needs, Services, legal obligations.

Customer Rights

Rights may include access, deletion, correction, portability, and communication opt-out, varying by location. Contact SUSTEAN or use Services tools; Shopify rights at privacy.shopify.com/en. No discrimination for exercising rights.

Complaints and Transfers

Submit complaints to SUSTEAN; appeal or contact local authorities as applicable. International transfers use mechanisms like Standard Contractual Clauses.