Refund policy
At Sustean, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help.
30-Day Free Returns
You may return any eligible item within 30 days of delivery.
All returns are free of charge—we cover the return shipping.
Eligibility for Returns
To qualify for a return:
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Items must be unused and in their original condition
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Items must be returned in the original packaging
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Proof of purchase (order confirmation or receipt) is required
How to Start a Return
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Contact our customer support team to request a return
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You’ll receive a prepaid return label and instructions
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Send the item back using the provided label
Refunds
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Once we receive and inspect your return, we’ll notify you of the approval status
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Approved refunds will be issued to your original payment method
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Refunds are typically processed within 5–10 business days, depending on your bank or payment provider
Exchanges
If you’d like to exchange an item, simply return it using our free return process and place a new order for the replacement item.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Final sale items (clearly marked at purchase)
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Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can make it right at no cost to you.
Contact Us
If you have any questions about returns or refunds, reach out to our support team—we’re always happy to help.